LBL_MINT4_AUTH_LOGIN_TITLE PAGE ERROR

[Baljot Singh]

Hi i have following configuration.

Minthcm version — 4.1.1
Server:Ubuntu 24.04 LTS
MySQL 8.0
ElasticSearch 7.9
PHP 8.0.30
Apache 2 version=
Server version: Apache/2.4.58 (Ubuntu)

The apache error.log file shows following but i could not locate anything from these logs.
root@localhost:/var/log/apache2# tail -f error.log
[Sat Feb 15 06:03:45.953386 2025] [core:notice] [pid 45196] AH00094: Command line: ‘/usr/sbin/apache2’
[Sat Feb 15 06:18:05.560669 2025] [mpm_prefork:notice] [pid 45196] AH00170: caught SIGWINCH, shutting down gracefully
[Sat Feb 15 06:18:05.724031 2025] [mpm_prefork:notice] [pid 45631] AH00163: Apache/2.4.58 (Ubuntu) configured — resuming normal operations
[Sat Feb 15 06:18:05.724067 2025] [core:notice] [pid 45631] AH00094: Command line: ‘/usr/sbin/apache2’
[Sat Feb 15 06:43:29.986037 2025] [mpm_prefork:notice] [pid 45631] AH00170: caught SIGWINCH, shutting down gracefully
[Sat Feb 15 06:43:30.148544 2025] [mpm_prefork:notice] [pid 45951] AH00163: Apache/2.4.58 (Ubuntu) configured — resuming normal operations
[Sat Feb 15 06:43:30.148580 2025] [core:notice] [pid 45951] AH00094: Command line: ‘/usr/sbin/apache2’
[Sat Feb 15 06:51:05.397879 2025] [mpm_prefork:notice] [pid 45951] AH00170: caught SIGWINCH, shutting down gracefully
[Sat Feb 15 06:51:05.563714 2025] [mpm_prefork:notice] [pid 46172] AH00163: Apache/2.4.58 (Ubuntu) configured — resuming normal operations
[Sat Feb 15 06:51:05.563757 2025] [core:notice] [pid 46172] AH00094: Command line: ‘/usr/sbin/apache2’

Can anyone please help ?

[Michał Nowacki – Mint Team]

We would need the PHP, MySQL, and Mint logs. If technical labels are appearing instead of the username and password, the issue could be related to the database. The first thing I would check is whether the database is functioning correctly. Did the installation complete successfully, or did it fail to start at all?

[Rico Brown]

Hello –

I’ve follow the guide but am receiving the same screen trying to login. It’s not accepting my credentials. I have gone through the logs but have been unable to find the issue. I’ve checked mysql and all of the tables are there with the demo data. Could use some help to get the login to work.

minthcm.log
Sat Jan 24 15:03:04 2026 [48542][1][FATAL] Job 11bf00e8-3ffe-08f3-6d76-6974dfd67a9f (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:04:02 2026 [48571][1][FATAL] Job 2de2c5ad-5327-2a18-c951-6974dfbf5d4a (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:06:09 2026 [49067][1][FATAL] Job 633e205c-9757-9942-e97b-6974df01e590 (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:07:02 2026 [49386][1][FATAL] Job 30ce3cbf-1227-f689-938d-6974dfdf3fed (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:08:02 2026 [49467][1][FATAL] Job 4e6f1492-bb85-307c-6a7d-6974e036d79f (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:09:02 2026 [49514][1][FATAL] Job 32fd3236-adf7-daef-c66c-6974e081ade9 (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:10:02 2026 [49664][1][FATAL] Job 4cab61dd-6410-f90b-478d-6974e077e472 (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:11:08 2026 [49685][1][FATAL] Job 94d77926-d85c-ab19-9eb2-6974e056f381 (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:12:08 2026 [49715][1][FATAL] Job 8c78277c-b321-4d6f-df17-6974e1f03a58 (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:13:02 2026 [49739][1][FATAL] Job b04fbcfb-1c58-1707-71b1-6974e18235c9 (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:14:02 2026 [49768][1][FATAL] Job c377dcff-d0e9-78ae-0d3a-6974e11c8b7d (Check Inbound Mailboxes) failed in CRON run
Sat Jan 24 15:15:02 2026 [49842][1][FATAL] Job aaf5a7b6-5c10-8730-6a45-6974e15433c5 (Check Inbound Mailboxes) failed in CRON run

Just feels like the login page is not connected to the user table.

Thoughts?

[Michał Nowacki – Mint Team]

We would need to see the PHP and console logs.

[Author]

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