Error on Installation

[Tom]

Tom

01/11/2023 at 00:34 #1870

Hello,

I’m currently getting errors when installing the the suite. It’s hanging on the “Create default settings” step.

I’m trying to find the install.log files so I can trace back the fault but unfortunately no log files are getting created. I’ve tried changing the log directory, but still nothing.

Do I need to enable logging somewhere in order to get results?

I’ll comment the error message from the PHP log in another comment.

Thanks,
Tom

[Tom]

Tom

29/11/2023 at 11:49 #1871

[Tue Oct 31 23:37:25.849222 2023] [php7:warn] [pid 1471] [client 10.100.100.1:9280] PHP Warning: filesize(): stat failed for developer.log in /var/www/html/hrapp/include/SugarLogger/DeveloperLogger.php on line 97, referer: http://10.100.100.100/hrapp/install.php

[Tue Oct 31 23:37:25.849791 2023] [php7:notice] [pid 1471] [client 10.100.100.1:9280] PHP Notice: Undefined variable: new_config in /var/www/html/hrapp/install/performSetupStep2.php on line 106, referer: http://10.100.100.100/hrapp/install.php

[Tue Oct 31 23:37:25.850809 2023] [php7:error] [pid 1471] [client 10.100.100.1:9280] PHP Fatal error: Uncaught Error: Call to a member function query() on boolean in /var/www/html/hrapp/modules/Administration/Administration.php:131\nStack trace:\n#0 /var/www/html/hrapp/modules/Administration/Administration.php(84): Administration->retrieveSettings()\n#1 /var/www/html/hrapp/modules/Users/User.php(614): Administration->checkSmtpError()\n#2 /var/www/html/hrapp/install/install_utils.php(1202): User->save()\n#3 /var/www/html/hrapp/install/performSetupStep2.php(117): create_default_users()\n#4 /var/www/html/hrapp/install.php(825): require(‘/var/www/html/h…’)\n#5 {main}\n thrown in /var/www/html/hrapp/modules/Administration/Administration.php on line 131, referer: http://10.100.100.100/hrapp/install.php

[Tom]

Tom

29/11/2023 at 11:49 #1872

Error Below:

[Tue Oct 31 23:37:25.849222 2023] [php7:warn] [pid 1471] [client 10.100.100.1:9280] PHP Warning: filesize(): stat failed for developer.log in /var/www/html/hrapp/include/SugarLogger/DeveloperLogger.php on line 97, referer: http://10.100.100.100/hrapp/install.php

[Tue Oct 31 23:37:25.849791 2023] [php7:notice] [pid 1471] [client 10.100.100.1:9280] PHP Notice: Undefined variable: new_config in /var/www/html/hrapp/install/performSetupStep2.php on line 106, referer: http://10.100.100.100/hrapp/install.php

[Tue Oct 31 23:37:25.850809 2023] [php7:error] [pid 1471] [client 10.100.100.1:9280] PHP Fatal error: Uncaught Error: Call to a member function query() on boolean in /var/www/html/hrapp/modules/Administration/Administration.php:131\nStack trace:\n#0 /var/www/html/hrapp/modules/Administration/Administration.php(84): Administration->retrieveSettings()\n#1 /var/www/html/hrapp/modules/Users/User.php(614): Administration->checkSmtpError()\n#2 /var/www/html/hrapp/install/install_utils.php(1202): User->save()\n#3 /var/www/html/hrapp/install/performSetupStep2.php(117): create_default_users()\n#4 /var/www/html/hrapp/install.php(825): require(‘/var/www/html/h…’)\n#5 {main}\n thrown in /var/www/html/hrapp/modules/Administration/Administration.php on line 131, referer: http://10.100.100.100/hrapp/install.php

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