Installation stuck on step 2

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  • #1413
    Zain TeresZain Teres

    I am stuck with installation on “Step 2 of 2 – Configuration”.
    I fill in all fields except the three checkboxes in the “Site Security” section.
    The first time I click “Next”, I see the progress loading animation for a few seconds. After that nothing happens, it stays on the same page, no warnings are displayed and buttons “Next” and “Back” no longer perform an action on click.

    Browser: Chrome


    We need some more information to help you.
    What’s your version of PHP and data base?

    Best regards!

    Zain TeresZain Teres

    PHP 7.1
    Server version: 10.3.30-MariaDB-log – MariaDB Server
    Directory permissions fixed as per the installation instructions.

    I see this error in the error_log
    PHP Fatal error: Uncaught Exception: SuiteCRM is not installed. Entry point needs an installed SuiteCRM, please install first. in /home/public_html/hr/include/entryPoint.php:63

    These are the final lines of install.log:
    …No Errors were found *************
    …installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute



    what’s the content of destination directory after failed installation?


    Even im facing the same issue stuck in step 2
    how can i fix it on a LIVE server running on Shared hosting Linux php 7.1 & MySQL V 5.7.31
    I hope we can fix this
    Thanks & Cheers!
    Shankar Karthikeyan.M


    Can you send minthcm.log file, install.log file and (if it is possible) php logs.
    It allows us to find a problem and solution.
    Please, send them to

    Best regards!

Viewing 6 posts - 1 through 6 (of 6 total)
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