Installation stuck on step 2

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  • #1413
    Miroslav Mladenov
    Participant

    Hello,
    I am stuck with installation on “Step 2 of 2 – Configuration”.
    I fill in all fields except the three checkboxes in the “Site Security” section.
    The first time I click “Next”, I see the progress loading animation for a few seconds. After that nothing happens, it stays on the same page, no warnings are displayed and buttons “Next” and “Back” no longer perform an action on click.

    Browser: Chrome

    #1414
    minthcmadmin
    Keymaster

    Hello,
    We need some more information to help you.
    What’s your version of PHP and data base?

    Best regards!

    #1415
    Miroslav Mladenov
    Participant

    Hello,
    PHP 7.1
    Server version: 10.3.30-MariaDB-log – MariaDB Server
    Directory permissions fixed as per the installation instructions.

    I see this error in the error_log
    PHP Fatal error: Uncaught Exception: SuiteCRM is not installed. Entry point needs an installed SuiteCRM, please install first. in /home/public_html/hr/include/entryPoint.php:63

    These are the final lines of install.log:
    …No Errors were found *************
    …installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute

    Regards

    #1420
    minthcmadmin
    Keymaster

    what’s the content of destination directory after failed installation?

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