Installation problem

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  • #1209
    Anonymous
    Inactive

    Hi to all,

    i want to install MintHCM on Linux server Ubuntu 20.04, apache2, php 7.4 and got repeatedly problem with it. I am able to start the installation but after notice <configuration relationships OK> starts createing of database and never finish

    #1216
    minthcmadmin
    Keymaster

    Could you show us the minthcm.log file?
    It might be a problem with the database. The file should contain description of the error, it should help you to resolve the error.
    What is the version of the Database?

    #1272

    Hello, please i have the same problem i am trying to install MintHCM on AWS ec2 machine with Ubuntu 20.04, apache2, php 7.4, i fixed all the problems and i start the installation but after <configuration relationships OK> and <Create database…[ok]> then never finish <Create default settings…>.
    what is the default path for “minthcm.log” file ?

    #1274
    minthcmadmin
    Keymaster

    Hi
    Unfortunately we do not support PHP 7.4 just yet. 7.1 is the last version we do.
    We are working on updating, so stay tuned!

    #1278
    Anonymous
    Inactive

    Trying to install MintHCM 3.0.7. Does it support 7.3.7?
    Seems below is not the problem of PHP version:
    Fri Mar 26 02:16:43 2021 [3005][-none-][FATAL] Mysqli_query failed.
    Fri Mar 26 02:16:43 2021 [3005][-none-][FATAL] Error creating table: leads: Query Failed: CREATE TABLE leads (id char(36) NOT NULL ,date_entered datetime NULL ,date_modified datetime NULL ,modified_user_id char(36) NULL ,created_by char(36) NULL ,description text NULL ,deleted bool DEFAULT ‘0’ NULL ,assigned_user_id char(36) NULL ,salutation varchar(255) NULL ,first_name varchar(100) NULL ,last_name varchar(100) NULL ,title varchar(100) NULL ,photo varchar(255) NULL ,department varchar(100) NULL ,do_not_call bool DEFAULT ‘0’ NULL ,phone_home varchar(100) NULL ,phone_mobile varchar(100) NULL ,phone_work varchar(100) NULL ,phone_other varchar(100) NULL ,phone_fax varchar(100) NULL ,lawful_basis text(100) NULL ,date_reviewed date NULL ,lawful_basis_source varchar(100) NULL ,primary_address_street varchar(150) NULL ,primary_address_city varchar(100) NULL ,primary_address_state varchar(100) NULL ,primary_address_postalcode varchar(20) NULL ,primary_address_country varchar(255) NULL ,alt_address_street varchar(150) NULL ,alt_address_city varchar(100) NULL ,alt_address_state varchar(100) NULL ,alt_address_postalcode varchar(20) NULL ,alt_address_country varchar(255) NULL ,assistant varchar(75) NULL ,assistant_phone varchar(100) NULL ,converted bool DEFAULT ‘0’ NULL ,refered_by varchar(100) NULL ,lead_source varchar(100) NULL ,lead_source_description text NULL ,status varchar(100) NULL ,status_description text NULL ,reports_to_id char(36) NULL ,account_name varchar(255) NULL ,account_description text NULL ,contact_id char(36) NULL ,account_id char(36) NULL ,opportunity_id char(36) NULL ,opportunity_name varchar(255) NULL ,opportunity_amount varchar(50) NULL ,campaign_id char(36) NULL ,birthdate date NULL ,portal_name varchar(255) NULL ,portal_app varchar(255) NULL ,website varchar(255) NULL , PRIMARY KEY (id), KEY idx_lead_acct_name_first (account_name, deleted), KEY idx_lead_last_first (last_name, first_name, deleted), KEY idx_lead_del_stat (last_name, status, deleted, first_name), KEY idx_lead_opp_del (opportunity_id, deleted), KEY idx_leads_acct_del (account_id, deleted), KEY idx_del_user (deleted, assigned_user_id), KEY idx_lead_assigned (assigned_user_id), KEY idx_lead_contact (contact_id), KEY idx_reports_to (reports_to_id), KEY idx_lead_phone_work (phone_work), KEY idx_leads_id_del (id, deleted)) CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci: MySQL error 1071: Specified key was too long; max key length is 1000 bytes

    #1280
    minthcmadmin
    Keymaster

    It is the database’s fault. What kind of database are you using?

    #1281
    Anonymous
    Inactive

    MariaDB

    #1283
    Anonymous
    Inactive

    To be more presicely:
    Server type: MariaDB
    Server version: 5.5.57-MariaDB – MariaDB Server
    Protocol version: 10

    #1285
    Anonymous
    Inactive

    So what shall we do with database?

    #1286
    minthcmadmin
    Keymaster

    Hey @tsoifun
    Sorry for the delay.
    We are working on it, you will get your answer soon.
    Stay tuned!

    #1290
    Anonymous
    Inactive

    Warning: scandir(custom/themes/SuiteP/themedefs,custom/themes/SuiteP/themedefs): The system cannot find the path specified. (code: 3) in S:\XAMPP\htdocs\minthcm\themes\SuiteP\themedef.php on line 135

    Warning: scandir(custom/themes/SuiteP/themedefs): failed to open dir: No such file or directory in S:\XAMPP\htdocs\minthcm\themes\SuiteP\themedef.php on line 135

    Warning: scandir(): (errno 2): No such file or directory in S:\XAMPP\htdocs\minthcm\themes\SuiteP\themedef.php on line 135

    Warning: Invalid argument supplied for foreach() in S:\XAMPP\htdocs\minthcm\themes\SuiteP\themedef.php on line 136

    #1292
    Anonymous
    Inactive

    Notice: Undefined index: DMLocked in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 260

    Notice: Undefined index: DMForced in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 264

    Notice: Undefined index: DMLocked in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 260

    Notice: Undefined index: DMForced in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 264

    Notice: Undefined index: DMLocked in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 260

    Notice: Undefined index: DMForced in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 264

    Notice: Undefined index: DMLocked in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 260

    Notice: Undefined index: DMForced in S:\XAMPP\htdocs\minthcm\include\MySugar\retrieve_dash_page.php on line 264

    after I install, this warning appear

    #1295
    Anonymous
    Inactive

    Hello,

    I have started the install of Mint HCM inside of a Debian 10.0 instance of turnkey linux webserver using Apache2. I am stuck on the screen SYSTEM CHECK ACCEPTANCE and notice that I cannot get rid of the error Zip Handling Module. I have Zip.so installed, php-zip installed and php7.3-zip installed. I have checked the php.ini, zip.ini and they are linked via zip.so. I cannot get rid of the error.

    Error is ZIP Handling Module

    ZIP support not found: MintHCM needs ZIP support in order to process compressed files.

    Any help would be amazing!

    #1296
    Anonymous
    Inactive

    I am all good with my problem. Figured it out by enable zlib in the php.ini file and all rebooting my webserver!

    #1298
    minthcmadmin
    Keymaster

    You need to turn off printing of the “notice” and “warning” errors.

    Just like that: https://stackoverflow.com/questions/1987579/remove-warning-messages-in-php/49004467#49004467

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