[Michał Nowacki – Mint Team]

Could you please tell us which PHP version and database you use?

[Michał Nowacki – Mint Team]

Hello,

Due to changes that are made to the files during the installation, the proper way to uninstall/reinstall Mint is to start from scratch. Simply remove all the files (and clear the database) and you should be able to install it again.

Please let me know if that worked.

• This reply was modified 5 months, 3 weeks ago by Michał Nowacki - Mint Team.

[Michał Nowacki – Mint Team]

It seems like there might be an issue with your network, perhaps with the DNS.

[Michał Nowacki – Mint Team]

Hi! Could you tell us what your PHP and database versions are?

[Michał Nowacki – Mint Team]

Hello! Please try turning off printing of the “notice” and “warning” errors.
Like in this issue: https://minthcm.org/forums/topic/installation-problem/#post-1298

[Michał Nowacki – Mint Team]

Hello! If you decide to employ a candidate, you can quickly convert their candidature into an employee record by clicking the “Convert to Employee” button. This action also creates a user, whose status varies depending on your choice in the next step.

[Michał Nowacki – Mint Team]

We will verify how MintHCM works with XAMPP; however, we don’t recommend using XAMPP for our solution. We’ve upgraded our system to PHP 8.0—could you try using that PHP version?

[Michał Nowacki – Mint Team]

Hi! Could you please let us know which version of MintHCM and PHP you are using?

[Michał Nowacki – Mint Team]

Hello!
Could you please send us your PHP.log file?
Also, what database are you using? Could you check if you can connect to it independently of the MintHCM software?

[Michał Nowacki – Mint Team]

Hello! Have you followed the installation guide? You can find it here: https://minthcm.org/support/minthcm-installation-guide/
Also, please check the log files of minthcm, PHP, and database. Do you see any errors there?

Remember, that to enable the installation process, you need to set up the .htaccess file correctly. The index.php script does the following steps to help with installation:
Creates the .htaccess file.
Moves the index.html file.
Removes the index.php file.

You can follow the same steps manually.
For detailed instructions, check this file: https://github.com/minthcm/minthcm/blob/master/index.php

[Michał Nowacki – Mint Team]

You can find the PHP log depending on your server settings. Usually, it is located in /var/log/…

[Michał Nowacki – Mint Team]

It looks like something is wrong with the server. Could you send us a PHP.log?

[Michał Nowacki – Mint Team]

Which database version do you use? Can you confirm if you can access it with those credentials?
Also, please check for any error messages in the “Network” tab in the browser’s console.

[Michał Nowacki – Mint Team]

Hello,
This problem isn’t related to MintHCM, but to the server configuration. You could try modifying the upload_max_filesize setting in your PHP configuration and set it to a value greater than 6M.

[Michał Nowacki – Mint Team]

Have you checked your PHP error logs? They might shed some light on what’s causing the problem. Once you have that information, it’ll be easier for the community to help troubleshoot and find a solution.

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