4.0.0 does not go to install page

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  • 17/12/2023 at 14:30 #2146
    Philipo RuzigePhilipo Ruzige
    Participant

    Hello Team,

    Am installing MintHCM 4.0.1

    Am getting mint HCM is succesfull installed go ahead and login as adminstrator.

    But when i go to login the installation goes bback to SETTING UP BASIC CONFIGURATION

    Please assist

    18/12/2023 at 15:49 #2148
    MichaÅ‚ Nowacki - Mint TeamMichaÅ‚ Nowacki – Mint Team
    Member

    Hello, we’ve just released the docker image for MintHC:
    https://github.com/minthcm/minthcm/tree/master/docker
    https://hub.docker.com/repository/docker/minthcm/minthcm/general

    Philipo, please try the other way to install MintHCM with docker.

    18/12/2023 at 16:37 #2149
    Philipo RuzigePhilipo Ruzige
    Participant

    Thanks for a reply.

    i don’t have complete control over the server as am just using a shared hosting plan, So i guess i cannot install docker

    is there any other way around to install on SHARED HOSTING ? .

    Server “: Apache
    PHP: 8

    Best Regards

    19/12/2023 at 10:20 #2152
    MichaÅ‚ Nowacki - Mint TeamMichaÅ‚ Nowacki – Mint Team
    Member

    It looks like a problem with the database settings. Could you check for any database errors in the legacy/minthcm.log file? If there are no errors, please ensure that your database is compatible.

    Could you send information about your PHP version?
    Is it version 8.0 or 8.2? It’s important to note that we do not support PHP version 8.2, and this could be the root cause of the problem.

    The more information you can provide about your server, the better we’ll be able to assist you.

    19/12/2023 at 13:36 #2162
    Philipo RuzigePhilipo Ruzige
    Participant

    Mariadb 10.4.31
    Php 8.0
    Apache web ebserver

    Problem i think is with database. I cant locate mintcmh.log in legacy folder but

    Install.log says

    2023-12-19 12:05:01…Begin DB Check Process ************* 2023-12-19 12:05:01…testing with mysql:mysqli 2023-12-19 12:05:01…Basic form info is valid, continuing Process. 2023-12-19 12:05:01…Testing user account… 2023-12-19 12:05:01…Connection made using host: sdb-k.hosting.stackcp.net, usr: mintuser_1 2023-12-19 12:05:02…ERROR: Cannot create writable dir cache/upload/import 2023-12-19 12:05:02…installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute 2023-12-19 12:05:02…calling handleSugarConfig() 2023-12-19 12:05:03…calling handleHtaccess() 2023-12-19 12:05:03…calling handleDbCreateDatabase()

    —
    I created a database, i created a database user and give all privileges😥😥

    Idont even know what to do with db

    19/12/2023 at 14:14 #2163
    Vincent
    Participant

    This line could be the problem?
    `
    ERROR: Cannot create writable dir cache/upload/import
    `

    19/12/2023 at 14:50 #2164
    MichaÅ‚ Nowacki - Mint TeamMichaÅ‚ Nowacki – Mint Team
    Member

    Please make sure you set the correct file permissions via SSH as detailed in the Installation Guide: https://minthcm.org/support/minthcm-installation-guide/

    • This reply was modified 2 years, 7 months ago by minthcmadmin.
    21/12/2023 at 14:43 #2199
    Philipo RuzigePhilipo Ruzige
    Participant

    I kept on getting the error. As it is shared hosting , i have decided to install MIntCmh On our office Windows Server and then, due to security concerns i will not open any ports on my router,rather i will setup an OPEN VPN aacces server in the machine and setup client machine for the remote workers so they could oacces MintCMH via VPN tunnel instead of exp9sing my mint to the public internet.

    How about that? Any advice?

    27/12/2023 at 10:50 #2222
    MichaÅ‚ Nowacki - Mint TeamMichaÅ‚ Nowacki – Mint Team
    Member

    MintHCM is compatible in a local environment with VPN connectivity. For an optimal user experience, we strongly recommend utilizing the Linux operating system.

    02/01/2024 at 15:18 #2223
    cenkgover
    Participant

    $ sudo a2enmod rewrite
    $ sudo a2enmod headers
    $ sudo service apache2 restart

    04/01/2024 at 09:30 #2227
    MichaÅ‚ Nowacki - Mint TeamMichaÅ‚ Nowacki – Mint Team
    Member

    Hello Cenkgover!
    Could you please provide more context?

    04/01/2024 at 10:16 #2234
    Vincent
    Participant

    I’ve managed to get it working, using the provided Dockerfile and docker-compose.yml instead of my own.

    I noticed that a faulty install only shows 3 or 4 items, while a truly successful one shows like 10. So it’s easy to detect when it’s successful, and thus does not go back to the installation. This means that something goes wrong during step 3 or 4, and then skips the rest. What this step does, should give insights about what is failing.

    It could be that everybody has different problems here. So please share how many steps were shown.

    21/03/2024 at 15:26 #2379
    Desmon KingDesmon King
    Participant

    Hello team,
    I have installed 4.0.2 but facing the exact same issue; it could be due to .htaccess file i believe, could any one help with how the .htaccess should look if i am to create one?

    Thank you

    21/03/2024 at 16:13 #2380
    Desmon KingDesmon King
    Participant

    Later Figured it out with .htaccess, not i am stuck on “Database configuration” page,
    I keep getting ERROR! Database connection failed.

    For some reason root is failing to login to the database

    22/03/2024 at 08:31 #2382
    MichaÅ‚ Nowacki - Mint TeamMichaÅ‚ Nowacki – Mint Team
    Member

    Could you please let us know which database you’re trying to connect to?
    Making sure your database and login details are correct will help us fix the issue.

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