4.0.0 does not go to install page

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  • Philipo Ruzige
    Philipo Ruzige
    17/12/2023 at 14:30 #2146

    Hello Team,

    Am installing MintHCM 4.0.1

    Am getting mint HCM is succesfull installed go ahead and login as adminstrator.

    But when i go to login the installation goes bback to SETTING UP BASIC CONFIGURATION

    Please assist

    Michał Nowacki - Mint Team
    Michał Nowacki – Mint Team
    18/12/2023 at 15:49 #2148

    Hello, we’ve just released the docker image for MintHC:
    https://github.com/minthcm/minthcm/tree/master/docker
    https://hub.docker.com/repository/docker/minthcm/minthcm/general

    Philipo, please try the other way to install MintHCM with docker.

    Philipo Ruzige
    Philipo Ruzige
    18/12/2023 at 16:37 #2149

    Thanks for a reply.

    i don’t have complete control over the server as am just using a shared hosting plan, So i guess i cannot install docker

    is there any other way around to install on SHARED HOSTING ? .

    Server “: Apache
    PHP: 8

    Best Regards

    Michał Nowacki - Mint Team
    Michał Nowacki – Mint Team
    19/12/2023 at 10:20 #2152

    It looks like a problem with the database settings. Could you check for any database errors in the legacy/minthcm.log file? If there are no errors, please ensure that your database is compatible.

    Could you send information about your PHP version?
    Is it version 8.0 or 8.2? It’s important to note that we do not support PHP version 8.2, and this could be the root cause of the problem.

    The more information you can provide about your server, the better we’ll be able to assist you.

    Philipo Ruzige
    Philipo Ruzige
    19/12/2023 at 13:36 #2162

    Mariadb 10.4.31
    Php 8.0
    Apache web ebserver

    Problem i think is with database. I cant locate mintcmh.log in legacy folder but

    Install.log says

    2023-12-19 12:05:01…Begin DB Check Process ************* 2023-12-19 12:05:01…testing with mysql:mysqli 2023-12-19 12:05:01…Basic form info is valid, continuing Process. 2023-12-19 12:05:01…Testing user account… 2023-12-19 12:05:01…Connection made using host: sdb-k.hosting.stackcp.net, usr: mintuser_1 2023-12-19 12:05:02…ERROR: Cannot create writable dir cache/upload/import 2023-12-19 12:05:02…installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute 2023-12-19 12:05:02…calling handleSugarConfig() 2023-12-19 12:05:03…calling handleHtaccess() 2023-12-19 12:05:03…calling handleDbCreateDatabase()

    —
    I created a database, i created a database user and give all privileges😥😥

    Idont even know what to do with db

    Vincent
    19/12/2023 at 14:14 #2163

    This line could be the problem?
    `
    ERROR: Cannot create writable dir cache/upload/import
    `

    Michał Nowacki - Mint Team
    Michał Nowacki – Mint Team
    19/12/2023 at 14:50 #2164

    Please make sure you set the correct file permissions via SSH as detailed in the Installation Guide: https://minthcm.org/support/minthcm-installation-guide/

    • This reply was modified 2 years, 10 months ago by minthcmadmin.
    Philipo Ruzige
    Philipo Ruzige
    21/12/2023 at 14:43 #2199

    I kept on getting the error. As it is shared hosting , i have decided to install MIntCmh On our office Windows Server and then, due to security concerns i will not open any ports on my router,rather i will setup an OPEN VPN aacces server in the machine and setup client machine for the remote workers so they could oacces MintCMH via VPN tunnel instead of exp9sing my mint to the public internet.

    How about that? Any advice?

    Michał Nowacki - Mint Team
    Michał Nowacki – Mint Team
    27/12/2023 at 10:50 #2222

    MintHCM is compatible in a local environment with VPN connectivity. For an optimal user experience, we strongly recommend utilizing the Linux operating system.

    cenkgover
    02/01/2024 at 15:18 #2223

    $ sudo a2enmod rewrite
    $ sudo a2enmod headers
    $ sudo service apache2 restart

    Michał Nowacki - Mint Team
    Michał Nowacki – Mint Team
    04/01/2024 at 09:30 #2227

    Hello Cenkgover!
    Could you please provide more context?

    Vincent
    04/01/2024 at 10:16 #2234

    I’ve managed to get it working, using the provided Dockerfile and docker-compose.yml instead of my own.

    I noticed that a faulty install only shows 3 or 4 items, while a truly successful one shows like 10. So it’s easy to detect when it’s successful, and thus does not go back to the installation. This means that something goes wrong during step 3 or 4, and then skips the rest. What this step does, should give insights about what is failing.

    It could be that everybody has different problems here. So please share how many steps were shown.

    Desmon King
    Desmon King
    21/03/2024 at 15:26 #2379

    Hello team,
    I have installed 4.0.2 but facing the exact same issue; it could be due to .htaccess file i believe, could any one help with how the .htaccess should look if i am to create one?

    Thank you

    Desmon King
    Desmon King
    21/03/2024 at 16:13 #2380

    Later Figured it out with .htaccess, not i am stuck on “Database configuration” page,
    I keep getting ERROR! Database connection failed.

    For some reason root is failing to login to the database

    Michał Nowacki - Mint Team
    Michał Nowacki – Mint Team
    22/03/2024 at 08:31 #2382

    Could you please let us know which database you’re trying to connect to?
    Making sure your database and login details are correct will help us fix the issue.

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